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Cancellations & Refunds
Please contact us directly if you have any questions about the New Horizons Tampa Cancellation and Refund Policies listed below.
Business to Business (B2B)
Cancellation Policy
For ILT & Mentored Learning Applications Classes, Should you be unable to attend a class for which you hold a reservation, please notify the New Horizons Registration Department or your Account Executive in writing or via eMail more than five business days in advance of your scheduled class. Cancellation or rescheduling notifications received five business days or less prior to a scheduled class date will not receive a refund or cancellation of invoice. Students may reschedule the training class in accordance with New Horizons’ six-month free retake policy. The client agrees to pay the amount of the invoice if a student does not attend or properly cancel a class in which that student holds a reservation.
For Private Events, OnSites, Room Rentals & Technical Classes [ILT, OnLine Live & Mentored Learning], all cancellations must be submitted to New Horizons in writing or via eMail. Client cancellations made more than ten (10) more business days prior to the scheduled training date will be at no charge.
If a client cancels six (6) to ten (10) business days prior to the scheduled training date, client acknowledges responsibility to pay a fee representing 50% of the scheduled billing. In the event of a client cancellation made five (5) business days or less, prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total due.
For students who fail to show for a class with no notification, the full fee for the class will be charged.
Any changes to a Private Event must be made at least one week or more before the date of the Event. Changes requested after this time are not accepted without negotiation of additional fees.
Business to Consumer (B2C)
CANCELLATION AND REFUND POLICY
Should a student be terminated or cancel for any reason, all refunds will be made according to the following refund schedule:
1. Cancellation must be made in person or by Certified Mail.
2. All monies will be refunded if the applicant is not accepted by the school or if the student cancels within three (3) business days after signing the enrollment agreement and making initial payment.
3. Cancellation after the third (3rd) business day from signing the enrollment agreement and making initial payment, but before the first class, will result in a refund of all monies paid, with the exception of the registration fee.
4. Cancellation after attendance has begun, but prior to 40% completion of the program, will result in a Pro Rata refund computed on the number of hours completed to the total program hours. Books and kits are non-returnable after the student has opened them.
5. Cancellation after completing 40% of the program will result in no refund.
6. Refunds will be made within 30 days of termination or receipt of cancellation notice.
7. A student can be dismissed, at the discretion of the Director, for insufficient progress, non-payment of costs, or failure to comply with rules.
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