Microsoft has specific terms and conditions for MOC On-Demand courses and course codes: Each code contains specific information about the program for which it is valid, the region for which it was purchased, the expiration date, and other terms and conditions for its use. A code may not be redeemed for cash, credit, or refund. Codes are not returnable and are void if altered. One (1) code can be redeemed for online access to one (1) Microsoft Official Course On-Demand. After course activation, the MOC On-Demand materials are available for three (3) months. Access to an associated lab environment will also expire no more than three (3) months from the date of activation. You have six (6) months to activate your MOC On-Demand course from date of purchase. The three-month (3-month) access period does not begin until you redeem your course code. Each code may only be used once and cannot be shared. After it has been redeemed, a code cannot be reused. Expired, stolen, or lost codes will not be replaced. New Horizons Computer Learning Centers, Microsoft, and hosting partners are not responsible for lost or stolen codes.